In auto repairs, achieving perfection on the first attempt is the gold standard. Quality Control stands as the bastion, guarding against any oversight that might compromise the integrity of a repair job. Here’s how we diligently carry out this step:
🚗 Thorough Inspection Focus Areas:
- Repeat repairs
- Safety-related concerns
- Driveability and NVH issues (Noise, Vibration & Harshness)
- Outsourced repairs
- Major maintenance tasks
- Brake and Suspension fixes
- Cases where Technicians mark “no-fault”
- Conducting a comprehensive 35 point check for every vehicle that comes in for repair
👀 Key Aspects To Be Checked During Quality Control:
- Ensuring all approved repairs by the Customer are completed
- Addressing specific high-priority concerns expressed by the Customer
- Verifying no additional damage occurred during the service
- Confirming that all necessary parts were replaced as originally intended
- Collecting old parts for the Customer if they wish to retain them
- Vehicle cleanliness and condition
- Thorough investigation of identified “no-fault” issues
- Test drives, if required, to validate complaint resolution
🔍 Addressing Failures in Quality Check:
- Marking areas of failure and communicating with the Technician
- Determining the cause and providing constructive feedback
- Repeating the Quality check after rectification
🛠️ Common Causes of Quality Control Failures:
- Service Advisor’s questioning skills, to the Customer and the Repair team
- Improper identification of the prime concern
- Inaccurate diagnosis
- Technician’s skill level or job assignment
- Improper communication between Service Advisor and Technician
- Proper documentation of the Customer’s concern
- Availability of necessary tools and equipment
With a powerful Shop Management System like Autorox, we not only ensure repairs are ‘fixed-right-the-first-time,’ but we do so with precision and efficiency:
🔍 Comprehensive Checklists: Conduct pre and post-repair inspections with ease, leaving no detail overlooked.
📋 Integrated Analysis: Seamlessly incorporate inspection findings into the specific Repair Order, guiding Technicians to focused, accurate repairs.
📊 Data-Driven Decisions: Leverage insights from inspections to fine-tune our repair processes, setting new standards of excellence.
🌐 Real-Time Visibility: Provide customers with instant status updates, building trust and satisfaction.
Quality Control is integral in the pursuit of flawless repairs. It ensures that every vehicle leaving our shop does so with the promise of peak performance. Stay tuned for the final steps in our series! 🏁
In Step 6, Read about how we can turn the Delivery moment into an unforgettable experience for our valuable customers.