In Step 4, we delve into the crucial phase of spares procurement and repair execution, pivotal for a smooth repair process.
- Service Advisor checks stock availability. If not in stock, the Spares In-charge initiates the order based on the vehicle’s specifics.
- Parts must be ordered precisely based on the vehicle’s Make, Model, Variant, and Year (MMVY) to ensure accuracy and quality. As evident in the picture below, there could be substantial difference in the parts used on the vehicle based on the MMVY. See the differences in the body panels, headlights etc. Such differences are also possible in Electrical and Mechanical components.
- The Service Advisor initiates a Material Request to Spares.
- Spares issues a Purchase Order to the Vendor.
- After receiving the goods, Spares updates the system and archives the invoice.
- Parts are then issued to Technicians for repair.
- Read the detailed Procurement Process here
- Spares In-charge meticulously verifies received parts against the Purchase Order, ensuring correctness, quantity, quality, and pricing.
- Skilled Technicians are assigned based on expertise, experience, and the specific job’s requirements.
- The Service Advisor clearly communicates the Customer’s concerns to the Technician.
- Read a detailed note on Technician assignment, optimizing Turn Around time and productivity management
- Technicians work on one job at a time, with priority given to waiting customers and repeat repairs.
- The Service Advisor monitors progress and handles any job stoppages due to parts or outsourced work.
- Technician utilization and productivity are recorded for transparency.
- The Service Advisor maintains effective communication with the Technician for any additional problems or damage identified during the repair.
- If extra work is required, the Service Advisor seeks approval, ensuring transparency and customer consent.
Stay tuned for more insights into ‘The Blueprint for Crafting Memorable Experiences in Auto Repairs’ series. Undoubtedly, a proficient Shop Management System like Autorox can amplify the efficiency of this process, benefitting both the shop and the customer. 🛠️🚗